The Position Description below is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the discretion of supervisors.
|JOB TITLE:||Guest Services|
|REPORTS TO:||Salon Manager|
Shakti’s Guest Services Department is the heart of our business. Our Guest Services Team Members are passionate about great service, the Aveda mission, hairdressing and fashion. They are inspired to translate this passion through creating personalized service experiences for our guests and for our Team Members. Guest Services Team Members are the “glue” that makes an outstanding workplace and guest experiences possible while at the same time building our outstanding business and 30+ year reputation.
This position is a service as well as a supervisory role. This individual is expected to perform in a professional manner at all times and may be called upon from time to time to coach, mentor and provide support and empowerment to fellow staff members.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel; reach with hands and arms; talk or hear; and smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities required by this job include ability to hear on the phone in a busy often noisy work environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a typical salon environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.